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Girl Scouts of Western Ohio

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Call Center Manager

About the Job

OMJ Job Number/Reference Code: 3371759

Desired Skills/Duties: Call Center Manager is responsible for ensuring a high quality customer service experience through the management, supervision and development of customer care (call center) team specialists. This person will travel throughout the council s geographic area to work with customer care team members ensuring best practices for knowledge management, case management and customer interactions. Additionally, the Customer Care Team Leader provides investigative and development correction support and solutions for record errors for the council s membership database. Requirements for the position are: Minimum 2-years experience directly managing a team of staff Strong customer service skills Knowledge of call center management Strong oral and written communication skills Ability to use proper phone etiquette Ability work in a team environment with a commitment to contributing to organizational goals Able to work a flexible schedule with travel to regional offices and 1 -2 evenings per week Must possess a valid state driver s license and functioning vehicle Successful completion of fingerprinting and criminal background check as required by Ohio law

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