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PlusONE Communications

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Customer Service Representative

About the Job

OMJ Job Number/Reference Code: 3390432

Desired Skills/Duties: S-696-10 Employer Seeking: CUSTOMER SERVICE REPRESENTATIVE Worksite Location: AKRON, OHIO 44301 How to Apply: **APPLY DIRECT** to the employer using the following information: Apply in person: PlusOne Communications 1115 S. Main St. Akron, Ohio 44301 Apply online: Or call: 330-255-4500 **Be sure when applying direct to the employer you mention OhioMeansJobs Stark County or Tuscarawas County as the source of hearing about the position** Position Summary: Answers inbound calls and provides technical and customer support to one of the country's largest cable/internet companies. Follows troubleshooting steps and utilizes appropriate tools to provide assistance in a timely fashion. May engage in up-selling and introduction of additional products or services. Additionally, provides a positive experience for the customer and recommends appropriate enhancements to current services. We Offer: Earn $14/hour Monthly Bonuses Medical, Dental, Vision Benefits Paid Job Training Paid Time Off Opportunity for Advancement Evening shifts only shift could end at 1 AM Required Skills: Ability to utilize and navigate between basic computer applications Ability to utilize numerous databases and websites Ability to multi-task between various computer applications to analyze, diagnose, and offer solutions to the customer Ability to read, interpret, understand, and communicate written information and ideas Concisely and accurately notate customer accounts and actions taken Effective and efficient communication skills Should be customer-service oriented and driven to learn techniques to best serve clients Physical Requirements, Experience and Education: Must be able to sit for long periods of time Ability to speak clearly and audibly Ability to clearly hear and understand what customers are saying Must be able to work eight hour shifts, 5 days/week that included at least one weekend day Candidates should have experience utilizing Microsoft Office Windows Operating You must be able to work evening shifts falling between 12pm to 2am and be available for one weekend shift each week. Cover letter and resume is required. Pre-employment Testing: criminal background check, drug testing and typing test Staff Contact: RC6

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