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Barclay Cards

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About the Job

OMJ Job Number/Reference Code: 3480969

Desired Skills/Duties: Overall purpose of role: A Collections Account Manager is the company s primary interface with existing and potential customers. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency. Key Accountabilities and Skills required: Key specific accountabilities. Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently. Account Managers are required to offer payments programs and solve customer problems. Other duties include: Ability to immediately implement feedback Change-responsive, strong ability to accept and implement new policies and procedures Listen actively and establish rapport Strong analytical skills Use computer software application to properly service customers accounts Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks Speak/write knowledgably about products and services Adhere to compliance regulations and security policies Consistently meet performance standards set by department Complete additional projects and tasks as assigned Contribute ideas and recommendations for improvements to the department and company Receives significant guidance from policy and procedure. Can exercise some judgment in carrying out routine assignments with guidelines. Receives specific instructions on unusual situations or matters that depart from established procedures.

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