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Barclay Cards

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Customer Care Relationship Manager

About the Job

OMJ Job Number/Reference Code: 3480970

Desired Skills/Duties: Customer Care Relationship Manager Overall purpose of role A Relationship Manager is the company s primary interface with existing and potential customers. The role includes receiving inbound calls and solving and/or educating customers on specific account information, concern and inquiries to make it as easy and as desirable as possible to do business with Key Accountabilities and Skills required: Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently. Listen actively and establish rapport Quickly understand and analyse customer needs Use computer software application to properly service customers accounts Adhere to compliance regulations and security policies Consistently meet performance standards set by department Stakeholder management and leadership Relationship Managers will interact with Barclaycard customers and their Team Manager on a daily basis. Other interactions include Operational Leads, peers in Fraud, Collections and Credit as well as partner call-center agents. Decision making and problem solving Receives significant guidance from policy and procedure. Can exercise some judgment in carrying out routine assignments with guidelines. Receives specific instructions on unusual situations or matters that depart from established procedures

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