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Lakefront Lines

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Dispatcher


About the Job

OMJ Job Number/Reference Code: 3485692

Desired Skills/Duties: This position will report to the Operations Managers to be a member of the Cincinnati Dispatcher Team that is responsible for delivery on-time, quality customer service to the Cincinnati location. To satisfactorily perform this function you must be self-motivated, must be able to work independently and as a team, display the consistent ability to research information to resolve problems and able to establish and maintain cooperative and positive working relationships for both internal and external customers. Responsibilities Performs fitness to drive appraisal of drivers including available hours to drive Reviews, ensures and records that all required credentials are possessed by drivers prior to dispatch Provides dispatch communication to operators Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate Audits work tickets against dispatch day sheet/ schedule Reviews and adjust schedules to assure efficiency and vehicle and operator availability Assigns operators and vehicles to routes and schedules Coordinates last minute changes with Sales and/or Maintenance department and the driver. Sorts and separates pre-trip DVIR s from safety write-ups Forwards safety items to Maintenance Department Accesses Operator/coach assignments from Distinctive program. Prints day sheets for visual comparisons to assignments Communicates operational concerns/issues when appropriate to Operations Manager Communicates customer problems and complaints Recommends action or coordinates with appropriate departments to provide a solution Assist Operators by providing information and instruction in a timely professional manner Attempts to resolve customer issues before they become a written complaint Required Skills Excellent Customer Service skills Must possess strong organizational skills & ability to learn quickly Must have the ability to analyze and solve problems Applicable computer experience and skills Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers Must have the ability to evaluate and determine proper action in situations that may pose a safety risk Must have the ability to effectively communicate with internal and external customers Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies Must have the ability to learn, understand and follow all public transit routes/schedules Education and/or Certifications Required Must possess a high school diploma or a G.E.D. Must be at least 21 years of age CDL (Commercial Driver s License with passenger endorsement) preferred Applicants can apply at www.coachusa.jobs or send resume directly to john.brock@coachusa.com or contacting Cincinnati Lakefront Lines, General Manager at (513) 829-8290 Ext. 101. You can also apply in person at: Lakefront Lines 4991 Factory Dr. Fairfield, OH 45014 In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.

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