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Apex Systems Inc.

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Tech Support Analyst I US 784414


About the Job

OMJ Job Number/Reference Code: 3485830

Desired Skills/Duties: Tech Support Analyst Where: Fairfield, OH CompuCom supporting GE Rate: Negotiable based on experience Contract-to-hire Flexible 1st shift schedule Overview: Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs basic computer hardware and software installations. Uses ticketing software to manage incoming requests for assistance. Troubleshoots general problems under direction of a higher level of support. Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment. Processes timely and accurate information to ensure compliance with warranty requirements of vendors. Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. May interact with customer responding to technical questions or request for information. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Qualifications: 1-2 years of IT support experience Excellent verbal and written communication CompTIA A+ preferredIf interested, please contact Logan Jordan at ljordan@apexsystemsinc.com EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. VEVRAA Federal Contractor We Request Priority Protected Veteran and Disabled Referrals for all of our locations

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