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End User Support Technician Tier 2

AIT - Arctic Information Technology, Inc
Gaithersburg, MD
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Job Description: Overview: JOB SUMMARY: Provide technical support to clients ...
Details
Summary
About the job:
by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when...
Location:
Gaithersburg, MD
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Some college, no degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
From:
TalentAlly
Certifications / Licenses:
Microsoft Office Specialist
Microsoft Modern Desktop Administrator
Driver's License
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
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Company Name: AIT - Arctic Information Technology, Inc
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