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Results based on filters ( 6 jobs found )

Workforce Optimization Analyst - Verint

Blue Shield Of California
Redding, CA
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External Description Str : Your Role The Workforce Management team partners ...
Details
Summary
About the job:
with operations to ensure the contact centers are staffed appropriately to meet KPI’s while looking for opportunities to gain efficiency. The Workforce Optimization Analyst will report to the Sr. Manager of WFM. In this role you will analyze contact center trends, including call volumes, offline inventory, and call patterns to forecast workload needed to support various channels. The analyst will develop KPI reports and communicate with leaders on opportunities and risks to performance. Your Work In this role, you...
Location:
Redding, CA
Job Type:
Full-Time
Permanent
Occupation:
Management Analysts
Career Level / Education:
Bachelor's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Appeals and Grievances Representative, Intermediate

Blue Shield Of California
Redding, CA
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External Description Str : Your Role The Appeals and Grievances Pharmacy ...
Details
Summary
About the job:
team researches and resolves member/subscriber grievances, appeals and complaints, and interprets and explains health plan benefits, policies, and procedures to appellant. The AGD - Intermediate coordinators will report to the team’s Operational Supervisor. In this role you will clarify issues, educate members in the process and interpret/explain health plan benefits, policies, procedures and functions to members and providers. You will be responsible for producing complex written correspondence to resolve member...
Location:
Redding, CA
Job Type:
Full-Time
Permanent
Occupation:
Customer Service Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Correspondence Phone Support, Intermediate

Blue Shield Of California
Redding, CA
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External Description Str : Blue Shield is embarking on an exciting new ...
Details
Summary
About the job:
collaborative partnership with a fellow health plan. We will play a supporting role in their day-to-day contact center operations by supporting inbound call inquiries from their members and providing a high quality experience. This newly created team of contact center agents will report directly to the Operations Supervisor supporting our partner plan’s customer service operations team. This team will be comprised of Blue Shield of California agents who will be trained to support and ensure achievement of performance...
Location:
Redding, CA
Job Type:
Full-Time
Permanent
Occupation:
Customer Service Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
3
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Product Manager, Consultant - Member Experience

Blue Shield Of California
Redding, CA
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External Description Str : Your Role The Digital Member Experience team is ...
Details
Summary
About the job:
reimagining our digital customer experience and leading the transformation of the healthcare industry. The Product Manager, Consultant will report to the Sr. Manager, Product Management – Digital Member Experience. In this role you will leverage your expertise in Product Management and consumer experiences to help us define the short-term and long-term product roadmaps, collaborate with internal business partners on product deliverables, and work with cross-functional teams in a fast paced, agile environment. You will...
Location:
Redding, CA
Job Type:
Full-Time
Permanent
Occupation:
Marketing Managers
Career Level / Education:
Bachelor's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
7
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information

Product Manager, Principal - Member Experience

Blue Shield Of California
Redding, CA
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External Description Str : Your Role The Digital Member Experience team is ...
Details
Summary
About the job:
driving better access to healthcare for our members by reimagining our digital customer experience. The Principal Product Manager will report to the Sr. Manager, Product Management – Digital Member Experience. In this role you will leverage your expertise in product management and consumer experiences to help drive member satisfaction and self-service, by building a compelling vision for the future of the digital member experience. This individual will partner with business stakeholders across the organization to...
Location:
Redding, CA
Job Type:
Full-Time
Permanent
Occupation:
Marketing Managers
Career Level / Education:
Bachelor's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
7
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information

Program Manager, Principal - Risk Management and Business Continuity

Blue Shield Of California
Redding, CA
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External Description Str : Your Role The Strategic Planning and Performance ...
Details
Summary
About the job:
team responsible for issue and risk management for operational contact center teams (both tactical and proactive), and for Business Continuity planning and management. The Program Manager, Principal for Risk Management and Business Continuity will report to the Strategic Planning and Performance Director. In this role you will conduct proactive planning around IT releases and scheduled downtimes to ensure minimal business impact or interruption and will work closely with contact center operations and shared service...
Location:
Redding, CA
Job Type:
Full-Time
Permanent
Occupation:
Computer and Information Systems Managers
Career Level / Education:
Bachelor's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
5
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information
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Location: Redding
(Radius: Exact location only)
Industry: Finance and Insurance
Company Name: Blue Shield Of California
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