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Associate, Technical Support Analyst (Remote)

CDK Global
Cincinnati, OH
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Position Responsibilities & Essential functions• Receives inbound ...
Details
Summary
About the job:
client/associate inquiries via phone, web chat, e-mail, and online ticket• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry• Troubleshoots problems with malfunctioning software applications and recommends corrective action• Directs and guides clients through resolution of technical issues• Submits requests for product changes and other custom...
Location:
Cincinnati, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
Microsoft Certified Desktop Support Technician
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

SR. TECHNICAL SUPPORT ANALYST

CDK Global
Norwood, OH
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Remote position within proximity to Portland OR, Chicago IL or Norwood OH ...
Details
Summary
About the job:
CDK offices Provides primary network (routers, switches, wireless) support to customers encountering problems using CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email. Facilitates inquires to provide answers to unique questions and problems. Resolves customer concerns raised during installation, operation, maintenance, or around compatibility matters. Documents customer information and technical issues to support product quality programs and product...
Location:
Norwood, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
Cisco Certified Network Associate
Cisco Certified Network Professional
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Associate, Technical Support Analyst (Remote)

CDK Global
Ohio
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Position Responsibilities & Essential functions - Receives inbound ...
Details
Summary
About the job:
client/associate inquiries via phone, web chat, e-mail, and online ticket - Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues - Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry - Troubleshoots problems with malfunctioning software applications and recommends corrective action - Directs and guides clients through resolution of technical issues - Submits requests for product changes and other custom...
Location:
Ohio
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
Microsoft Certified Desktop Support Technician
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Associate, Technical Support Analyst (Remote)

CDK Global
Norwood, OH
Actions
Apply
Save to My Profile
See all jobs from this company
See who you know on LinkedIn
Report this job
Position Responsibilities & Essential functions - Receives inbound ...
Details
Summary
About the job:
client/associate inquiries via phone, web chat, e-mail, and online ticket - Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues - Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry - Troubleshoots problems with malfunctioning software applications and recommends corrective action - Directs and guides clients through resolution of technical issues - Submits requests for product changes and other custom...
Location:
Norwood, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
Microsoft Certified Desktop Support Technician
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Senior Customer Success Specialist Fixed Operations

CDK Global
Columbus, OH
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Position Responsibilities & Essential functions - Develops a productive ...
Details
Summary
About the job:
working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients. Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoption. - Discuss and demonstrate CDK product functionality and industry insights at a basic level - Provide customers with guidance, helping help them to achieve basic industry standards - Follow established product understanding and utilization benchmarks that are achievable & guide...
Location:
Columbus, OH
Job Type:
Full-Time
Permanent
Occupation:
Customer Service Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
Certified Service Manager
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
apply
Detailed Job Information
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State: OH
Job Type: Permanent
Industry: Educational Services
Company Name: CDK Global
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