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Customer Service Support Associate I

Cass Information Systems, Inc.
Columbus, OH
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78939749 272187966 Description The Customer Service Support Associate is ...
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responsible for timely and accurate resolution of internal rejects and suspends. PRINCIPAL RESPONSIBILITIES AND DUTIES: Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions. Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors. Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to...
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4
Graphic Literacy
4
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Mailroom Associate

Cass Information Systems, Inc.
Columbus, OH
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73508287_3 269039498 The Mailroom Associate is responsible for extracting, ...
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sorting, and reviewing utility invoices according to the department and customers’ procedures. PRINCIPAL RESPONSIBILITIES AND DUTIES: Extracts mail from an automated mail opening machine and sorts invoices, mail inserts, checks, terms, and invoices based on mode, number of pages, etc. Uses multiple separator sheets to organize utility bills prior to being scanned. Performs a manual review of utility invoices to ensure compliance with customer and department procedures. Separates bills which do not meet client and/or...
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3
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3
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Lead Payment Research Clerk (Hybrid)

Cass Information Systems, Inc.
Columbus, OH
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78861297 271891007 Description Responsible for providing leadership and ...
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training to an assigned work group including coordinating production workflow, monitoring quality, and providing feedback to achieve continuous improvement within the work group. Responsible for identifying trends and errors, reviewing exceptions, testing new account and system changes, and communicating issues with management and other departments. Back up supervisor when out of the office. PRINCIPAL RESPONSIBILITIES AND DUTIES: Provides coaching, training, and refresher training for group regarding new accounts, new...
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7
Graphic Literacy
6
Workplace Documents
7
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Client Account Manager I

Cass Information Systems, Inc.
Columbus, OH
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78228569 269668381 Description The Client Account Manager is responsible for ...
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overall management of assigned client accounts and taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client's and Cass' business through system enhancements, process improvements, and training to facilitate the client's full utilization of Cass services and products. Provides clear direction to all internal staff concerning client processes. Offers guidance to customer service representatives regarding day-to-day client...
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Applied Math
4
Graphic Literacy
4
Workplace Documents
4
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Client Account Manager I

Cass Information Systems, Inc.
Columbus, OH
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78840582 271891006 Description FUNCTION: The Client Account Manager is ...
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About the job:
responsible for overall management of assigned client accounts and taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client's and Cass' business through system enhancements, process improvements, and training to facilitate the client's full utilization of Cass services and products. Provides clear direction to all internal staff concerning client processes. Offers guidance to customer service representatives regarding...
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Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
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Solution Architect

Cass Information Systems, Inc.
Columbus, OH
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77661972_1 271551774 Description The Solutions Architect designs, develops, ...
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implements, and oversees the operation of multiple applications within the company on multiple platforms. Provides technical leadership and consulting to team members and peers, including development and refinement of standards and participates or leads code and design reviews. SKILLS AND ABILITIES REQUIRED: Maintains in-depth knowledge of the strategic business plans of the department and respective business unit. Provides architectural consulting expertise, direction, and assistance to systems analysts, systems...
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4
Graphic Literacy
4
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5
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Vendor Relations Clerk - Remote

Cass Information Systems, Inc.
Columbus, OH
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78733534 271551858 Description The Vendor Relations Clerk is responsible for ...
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establishing a cooperative relationship with the vendors and monitoring the status of that relationship. In addition, this position encourages vendors to utilize electronic data interchange (EDI) and EFT services and facilitates vendor and company communication in a manner that contributes to our client's satisfaction. PRINCIPAL RESPONSIBILITIES AND DUTIES: Establishes and monitors Cass's relationship with assigned vendors. Educates vendors on Cass products and services by initiating phone calls, which results in the...
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Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
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Client Account Representative II-Utilities

Cass Information Systems, Inc.
Columbus, OH
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78780226 271552004 Description The Client Account Representative II is ...
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responsible for supporting the daily activities related to the processing of assigned client accounts, both shared and solely supported, and for timely responses to internal and external requests in an effort to identify process improvements and facilitate solutions. PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently process and respond to routine questions, processing issues, and requests according to company defined procedures. Thoroughly analyze issues and requests and clearly communicate them verbally and in writing...
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Workkeys
Applied Math
5
Graphic Literacy
5
Workplace Documents
5
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Office Administrator - Clerical Support Expert!

Cass Information Systems, Inc.
Columbus, OH
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78599805 271185238 Description FUNCTION: The Office Administrator supports ...
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the business unit's leadership team and performs various administrative duties and special projects independently and efficiently. This position also organizes employee activities and events and works in conjunction with administrative staff in other business units to provide support and ensure consistency. PRINCIPAL RESPONSIBILITIES AND DUTIES: Performs administrative duties for business unit leaders to support their day-to-day activities by preparing and editing correspondence and other documents. Assists with...
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Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
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Director of Utility Operations Management

Cass Information Systems, Inc.
Columbus, OH
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75226108_2 271185104 Description The Director is responsible for managing ...
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the performance and expenses related to the business unit's operations to include master data file management, invoice processing, and payment activities. PRINCIPAL RESPONSIBILITIES AND DUTIES: Provides leadership and guidance to the Operations team and monitors, evaluates, improves, and maintains performance of direct reports by establishing goals and providing regular performance feedback and coaching. Ensures all processing is performed such that productivity and quality standards are met. If standards are not met,...
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Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
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Detailed Job Information
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