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Service Desk Manager (Job Code: 1026)

Freudenberg IT LP
Dublin, OH
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1026 293233284 Responsible for managing and coordinating urgent and complex ...
Details
Summary
About the job:
computer systems issues; serve as an escalation point for all requests and incidents; develop mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization; determine root causes of issues and communicate appropriately to internal and external customers; oversee systems solutions repository and ensure top quality solutions are available to the staff; develop Service and Business Level Agreements to set expectations and measure performance; develop an effective and...
Location:
Dublin, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer Network Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
From:
OhioMeansJobs.com
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
4
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