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Service Desk Agent - TSCC

GDH Consulting, Inc.
Reston, VA
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Job Description: The Service Desk Agent is an entry-level position providing ...
Details
Summary
About the job:
first-level IT support for service requests and incident resolution. This position is in a 24 x 7x 365 environments, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests. Familiarization or use of established Incident Management Process and Procedures must be adhered to when classifying, prioritizing, and...
Location:
Reston, VA
Job Type:
Full-Time
Contract
Occupation:
Customer Service Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
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Industry: Administrative and Support Services
Company Name: GDH
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