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Ticket Coordinator with TS/SCI Full Scope Polygraph

Information Management Group
Fort Meade, MD
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As part of a 24x7 Service Desk, perform the activities associated with the ...
Details
Summary
About the job:
management of dedicated ticket queues to include prioritizing of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include: - Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. - Monitoring dedicated queues to ensure SLAs are maintained. - Assigning the tickets which are out of scope to Service Desk/Other Teams - Ensuring associated tickets are related to...
Location:
Fort Meade, MD
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
FS Poly
Top Secret Sensitive Compartmented Information
ITIL Foundation certification (v3)
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Service Desk Specialist Level 2 with TS/SCI

Information Management Group
Annapolis, MD
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- Provides first contact and incident resolution to customers with hardware, ...
Details
Summary
About the job:
software, and application problems. Includes both customer telephone support as well as electronically submitted requests - Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions. - Monitor systems/networks in real time NOSC environment and initiate fix actions or...
Location:
Annapolis, MD
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
IAT Level 2
Top Secret Sensitive Compartmented Information
DoD 8570 Certification
CI Poly
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Service Desk Specialist Level 2 with TS/SCI/CI Poly, 6:00am - 2:00pm

Information Management Group
Annapolis, MD
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Position Description : Resolves technical problems and answers queries by ...
Details
Summary
About the job:
telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Essential Job Functions : - Provides first...
Location:
Annapolis, MD
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
ITIL Foundation certification (v3)
Top Secret Sensitive Compartmented Information
HDI Support Center Analyst
CI Poly
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Hardware Technician - (TS/SCI with FSP required)

Information Management Group
Columbia, MD
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The Hardware Technician provides Tier 2 and 3 on-site and remote supports ...
Details
Summary
About the job:
for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers,...
Location:
Columbia, MD
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
Top Secret Sensitive Compartmented Information
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information
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Salary: Middle Income Jobs ($30K-$49K)
Company Name: Information Management Group
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