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Contact Center Agent

LifeBridge Health
Baltimore, MD
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JOB SUMMARY: - The Contact Center – Agent II operates as a high level ...
Details
Summary
About the job:
customer service specialist within LBH’s Contact Center, enhancing at LBH’s engagement efforts. - The agent is skilled to respond to requests from multiple sources including provider practices, general calls in response to marketing activity, service department initiatives, customer request from web forms and other channels. - In addition to responding to inquiries, the agent also proactively engages LBH customers by initiating post discharge / post visit follow up calls regarding customer satisfaction, provider referrals,...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Customer Service Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Patient Relations Coordinator / Grievance Specialty

LifeBridge Health
Baltimore, MD
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JOB SUMMARY: Performs and supports the overall patient/family compliment, ...
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Summary
About the job:
complaint and/or grievance process, including intake, processing, and resolution. Advocates for patients and families with expressed needs. Facilitates communication between patients/families and hospital staff. Explains hospital policies and procedures to patients and families. Visits patients and families proactively and for service recovery. ESSENTIAL FUNCTIONS: - Coordination Performs and supports the day-to-day intake, processing, and resolution of patient and/or family compliments, complaints and grievances. -...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Patient Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
3
Workplace Documents
4
apply
Detailed Job Information

Security Officer - Carroll Hospital

LifeBridge Health
Westminster, MD
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Save Job Saved Summary JOB SUMMARY Under limited supervision, assists in the ...
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Summary
About the job:
implementation of the hospital's safety and security programs. Maintains the safety and/or security of hospital Associates, Visitors, Patients, buildings, grounds and equipment. Oversees the enforcement of parking regulations on hospital grounds and at other Carroll Hospital Center facilities. Provides assistance in handling combative and/or unruly Patients or Visitors. Must be able to intervene with physically aggressive individuals, with a focus on use of the least restrictive measures and the use of force only...
Location:
Westminster, MD
Job Type:
Part-Time
Full-Time
Permanent
Occupation:
Security Guards
Career Level / Education:
High school diploma or equivalent
Salary:
Entry Level Jobs (less than $30K)
Certifications / Licenses:
International Association for Healthcare Security & Safety
Workkeys
Applied Math
3
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Nursing Home Account Representative

LifeBridge Health
Baltimore, MD
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Save Job Saved Summary JOB SUMMARY: Ensures overall management of self pay ...
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Summary
About the job:
receivables by working with patient, responsible party, Power of Attorney, guardians on a proactive approach to ensure cash flow and reduce bad debt Collection of patient balances after insurance pays. Hospital inpatient and outpatient, Nursing home and Adult daycare coinsurance, deductibles and out of pockets/patient liability Collection of accounts that are not balances after Insurance. Hospital inpatient and outpatient, Nursing Home and Adult Daycare balances that are the responsibiilty of the patient/resident to...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Medical and Health Services Managers
Career Level / Education:
High school diploma or equivalent
Salary:
High Income Jobs ($80K-$99K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
3
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Patient Relations / Grievance Coordinator

LifeBridge Health
Baltimore, MD
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Save Job Saved Summary JOB SUMMARY: Performs and supports the overall ...
Details
Summary
About the job:
patient/family compliment, complaint and/or grievance process, including intake, processing, and resolution. Advocates for patients and families with expressed needs. Facilitates communication between patients/families and hospital staff. Explains hospital policies and procedures to patients and families. Visits patients and families proactively and for service recovery. ESSENTIAL FUNCTIONS: Coordination Performs and supports the day-to-day intake, processing, and resolution of patient and/or family compliments, complaints...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Patient Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
3
Workplace Documents
4
apply
Detailed Job Information

Medical Insurance Follow Up Representative

LifeBridge Health
Baltimore, MD
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Save Job Saved Summary JOB SUMMARY: Proactively and aggressively resolves ...
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Summary
About the job:
assigned accounts receivables. Meets individual quality and quantity performance goals and expectations. Assists the department in meeting performance goals. Essential functions include: - Account Resolution - Appeals - Collections - Remittance Verification - Performance - Teamwork REQUIREMENTS: - Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. - 3-5 years of experience Additional Information As one of the largest health care providers in...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Billing and Posting Clerks
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
3
Graphic Literacy
4
Workplace Documents
5
apply
Detailed Job Information

HOUSEKEEPING AIDE-UNION-LEV

LifeBridge Health
Baltimore, MD
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Save Job Saved Summary JOB SUMMARY: Responsible for cleaning the facility to ...
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About the job:
meet all standards of cleanliness and to ensure a clean, safe, healthy environment for all residents, visitors and staff. Clean assigned areas using established institutional cleaning techniques for a healthcare facility. REQUIREMENTS: Entry level knowledge; basic employment skills; High School Diploma, GED equivalent or High School certificate. Less than 1 year of experience. Additional Information As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Maids and Housekeeping Cleaners
Career Level / Education:
Less than high school
Salary:
Entry Level Jobs (less than $30K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
3
Graphic Literacy
3
Workplace Documents
3
apply
Detailed Job Information

Medical Call Center Agent

LifeBridge Health
Maryland
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Save Job Saved Summary JOB SUMMARY: - The Contact Center Agent I uses ...
Details
Summary
About the job:
protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website or other methods. - The agent primarily handles requests in support of specific provider practices, departments or other LBH services. - Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up. - The agent works in partnership with other staff members and proactively identifies and...
Location:
Maryland
Job Type:
Full-Time
Permanent
Occupation:
Customer Service Representatives
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

UNIT Clerk

LifeBridge Health
Baltimore, MD
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Save Job Saved Summary JOB SUMMARY: Performs a variety of clerical duties, ...
Details
Summary
About the job:
which provide support to nursing staff, physicians, and other members of the patient care units. REQUIREMENTS: Entry level knowledge; basic employment skills; High School diploma or GED equivalent; Less than one year experience; Basic computer skills; Medical terminology; Patient call system; Paging system; Standard office equipment. Medical terminology certification within 3 months of hire. Additional Information As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Office Clerks, General
Career Level / Education:
High school diploma or equivalent
Salary:
Entry Level Jobs (less than $30K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

SECURITY OFFICER - Sinai Hospital

LifeBridge Health
Baltimore, MD
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Save Job Saved Summary JOB SUMMARY: Under moderate supervision, assists with ...
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Summary
About the job:
day to day operation of Security Department; conducts preliminary inquiries and investigations; prepares written reports; assists Hospital personnel, patients, guests and visitors. Maintains a constant state of alert for safety and security breeches. Patrols the Sinai and Levindale facilities to ensure the safety and security of our staff, patients, visitors and guests and the protection of company assets. REQUIREMENTS: - Entry level knowledge; basic employment skills; High School diploma: GED equivalent or High...
Location:
Baltimore, MD
Job Type:
Full-Time
Permanent
Occupation:
Security Guards
Career Level / Education:
High school diploma or equivalent
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
3
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information
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