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Desktop Support Technician - On Site

Netsmart Technologies, Inc.
Overland Park, KS
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Responsible for end user support for basic and routine hardware and software ...
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Summary
About the job:
requests. Responsibilities - Address and resolve basic and routine incidents and requests - Enter quality information into tickets and appropriately capture data - Complete follow-up and follow-through on all tickets. - Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures. - Implement customer support best practices. - Troubleshoot issues in a high-level systematic way. - Grow knowledge of current corporate products in order to increase ability...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Technical Project Manager(Onsite)

Netsmart
Overland Park, KS
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Responsible for working collaboratively with cross-functional technical ...
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Summary
About the job:
teams to ensure projects are delivered on time, within scope and with a high degree of quality. Responsibilities - Responsible for actively engaging with cross-functional technical and product management teams to prioritize tasks/work effort by understanding scope, requirements, level of effort, and pipeline, and clarify tradeoffs when changes are made to that plan - Create and monitor active work, backlog, priorities and risks to team members, internal and external stakeholders - Provide advice to business partners on...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Information Technology Project Managers
Career Level / Education:
Associate's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
Project Management Institute
Certified Scrum Master
Project Management Professional
Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information

Technical Project Manager(Onsite)

Netsmart Technologies, Inc.
Overland Park, KS
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Responsible for working collaboratively with cross-functional technical ...
Details
Summary
About the job:
teams to ensure projects are delivered on time, within scope and with a high degree of quality. Responsibilities - Responsible for actively engaging with cross-functional technical and product management teams to prioritize tasks/work effort by understanding scope, requirements, level of effort, and pipeline, and clarify tradeoffs when changes are made to that plan - Create and monitor active work, backlog, priorities and risks to team members, internal and external stakeholders - Provide advice to business partners on...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Information Technology Project Managers
Career Level / Education:
Associate's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
Project Management Institute
Certified Scrum Master
Project Management Professional
Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information

Engineering Manager-QA

Netsmart Technologies, Inc.
Overland Park, KS
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Responsibilities - Provide technical leadership, coaching and guidance to ...
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Summary
About the job:
team of software QA professionals. - Maximize the capability and capacity of resources to deliver high quality solutions on time and within scope. - Identify opportunities to practice and champion continuous improvement through projects, productivity assessments and other metric-driven insights. - Manage to, and report on operational metrics and status. This is including but not limited to queue churn, trending, resource utilization, risk assessment and mitigation, project initiatives, and department-related data...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Software Quality Assurance Analysts and Testers
Career Level / Education:
Associate's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information

Manager, QA

Netsmart
Overland Park, KS
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Responsibilities - Provide technical leadership, coaching and guidance to ...
Details
Summary
About the job:
team of software development professionals. - Maximize the capability and capacity of resources to deliver high quality solutions on time and within scope. - Identify opportunities to practice and champion continuous improvement through projects, productivity assessments and other metric-driven insights. - Manage to, and report on operational metrics and status. This is including but not limited to queue churn, trending, resource utilization, risk assessment and mitigation, project initiatives, and department-related...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Quality Control Systems Managers
Career Level / Education:
Associate's degree
Salary:
High Income Jobs ($80K-$99K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information

Manager, QA

Netsmart Technologies, Inc.
Overland Park, KS
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Responsibilities - Provide technical leadership, coaching and guidance to ...
Details
Summary
About the job:
team of software development professionals. - Maximize the capability and capacity of resources to deliver high quality solutions on time and within scope. - Identify opportunities to practice and champion continuous improvement through projects, productivity assessments and other metric-driven insights. - Manage to, and report on operational metrics and status. This is including but not limited to queue churn, trending, resource utilization, risk assessment and mitigation, project initiatives, and department-related...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Software Quality Assurance Analysts and Testers
Career Level / Education:
Associate's degree
Salary:
High Income Jobs ($80K-$99K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information

Manager & Lead Software Architect (Onsite)

Netsmart Technologies, Inc.
Overland Park, KS
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Responsibilities - Provide technical leadership by analyzing business ...
Details
Summary
About the job:
processes, applications, architecture and infrastructure to identify pain points and make recommendations. - Analyze systems across business processes, use cases, application, database, and infrastructure. Document current state and build future state architectural roadmaps across all tiers - Identify opportunities to improve performance, stability, capacity, and resiliency of the applications, architecture, databases, processes, and infrastructure and identify associated costs and risks. - Lead in-depth technical...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Computer Systems Engineers/Architects
Career Level / Education:
Associate's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
5
apply
Detailed Job Information

Team Lead, Support

Netsmart
Overland Park, KS
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Lead a team of support staff to effectively serve internal and external ...
Details
Summary
About the job:
clients Responsibilities - Manage, and develop support staff. - Deliver first class customer satisfaction by meeting or exceeding issue resolution and case handling targets. - Develop and maintain knowledge base article libraries and performance improvement initiatives - Drive positive outcomes by equipping the support staff with necessary tools and training. - Consistently manage to performance metrics to support exceptional customer satisfaction and efficiency of resources. - Ensure support procedures are implemented...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Solution Support Representative

Netsmart
Overland Park, KS
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Provide initial case resolution and & routing of incoming support calls ...
Details
Summary
About the job:
Responsibilities - Provide first point of contact support for clients reporting technical or solution issues. - Diagnose and resolve standard client questions or problems over the telephone or internet. - Document inbound support requests and ensure proper notation of client problems or issues. - Attend required training and consumer materials to ensure you can correctly respond to client questions. - Transfer issues that require more detailed analysis to more experienced associates. - Collaboration with internal and...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Lead Cloud System Engineer

Netsmart
Overland Park, KS
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As an Azure Systems Engineer, you would be responsible for designing, ...
Details
Summary
About the job:
implementing, and maintaining cloud infrastructure and services using Microsoft Azure. Your role would involve working closely with other IT professionals and stakeholders to understand business requirements and translate them into scalable and reliable Azure solutions. Here are some key responsibilities and skills associated with this role. Responsibilities Azure Infrastructure Design : You should be proficient in designing Azure-based solutions, including virtual networks, storage, compute resources, security, and...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Network and Computer Systems Administrators
Career Level / Education:
Associate's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
5
apply
Detailed Job Information
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