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Team Lead, Support

Netsmart Technologies, Inc.
Overland Park, KS
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Lead a team of support staff to effectively serve internal and external ...
Details
Summary
About the job:
clients Responsibilities - Manage, and develop support staff. - Deliver first class customer satisfaction by meeting or exceeding issue resolution and case handling targets. - Develop and maintain knowledge base article libraries and performance improvement initiatives - Drive positive outcomes by equipping the support staff with necessary tools and training. - Consistently manage to performance metrics to support exceptional customer satisfaction and efficiency of resources. - Ensure support procedures are implemented...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
First-Line Supervisors of Office and Administrative Support Workers
Career Level / Education:
High school diploma or equivalent
Salary:
High Income Jobs ($80K-$99K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Solution Support Representative

Netsmart
Overland Park, KS
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Provide initial case resolution and & routing of incoming support calls ...
Details
Summary
About the job:
Responsibilities - Provide first point of contact support for clients reporting technical or solution issues. - Diagnose and resolve standard client questions or problems over the telephone or internet. - Document inbound support requests and ensure proper notation of client problems or issues. - Attend required training and consumer materials to ensure you can correctly respond to client questions. - Transfer issues that require more detailed analysis to more experienced associates. - Collaboration with internal and...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Client Sales Executive

Netsmart Technologies, Inc.
Overland Park, KS
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Responsible for consultative selling to Netsmart’s existing client-base. ...
Details
Summary
About the job:
Responsibilities - Identify and participate in strategic sales pursuits for assigned clients to meet and exceed annual quota - Forecast accurately and close business on time - Actively participate in demand generation campaigns to create pipeline - Understand and position new and existing solutions for growth within our current client base - Effectively leverage available tools to drive strategic opportunities. These tools include the Netsmart CRM and defined productivity measures - Lead a team of cross-functional...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Career Level / Education:
High school diploma or equivalent
Salary:
High Income Jobs ($80K-$99K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
5
Graphic Literacy
5
Workplace Documents
5
apply
Detailed Job Information
1

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