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Team Lead, Support

Netsmart Technologies, Inc.
Overland Park, KS
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Lead a team of support staff to effectively serve internal and external ...
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Summary
About the job:
clients Responsibilities - Manage, and develop support staff. - Deliver first class customer satisfaction by meeting or exceeding issue resolution and case handling targets. - Develop and maintain knowledge base article libraries and performance improvement initiatives - Drive positive outcomes by equipping the support staff with necessary tools and training. - Consistently manage to performance metrics to support exceptional customer satisfaction and efficiency of resources. - Ensure support procedures are implemented...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
First-Line Supervisors of Office and Administrative Support Workers
Career Level / Education:
High school diploma or equivalent
Salary:
High Income Jobs ($80K-$99K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
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Detailed Job Information

SR. Associate Relations Partner

Netsmart Technologies, Inc.
Overland Park, KS
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The Associate (Employee) Relations Partner will be an objective partner and ...
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Summary
About the job:
trusted advisor to HR and leaders, promoting positive associate relations and effectively addressing associate and workplace issues which arise within the organization. Responsibilities - With problem-solving as the key outcome, the AR Partner will advise and consult with leaders on associate performance and behavioral issues consistent with Netsmart's culture and values and in line with applicable legal regulations. - Working closely with HR Business Partners, will play an integral role in resolving workplace matters...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Human Resources Specialists
Career Level / Education:
Bachelor's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
Society for Human Resource Management Certified Professional
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Associate Development Partner for Tech Workforces

Netsmart Technologies, Inc.
Overland Park, KS
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Responsible for developing learning strategies, frameworks and standards ...
Details
Summary
About the job:
that meet business objectives, leveraging teams and individual skills to create and deliver quality content and programs. Responsibilities - Learning Strategy: Develop and execute comprehensive learning strategies for S oftware E ngineering, DevOps, and AWS public cloud hosting workforce s suitable for a distributed workforce across the United States. - Program Management: Ensure and oversee launch of fully functional deliverables on time, within budget, and within agreed-upon scope - Collaboration: Partner closely with...
Location:
Overland Park, KS
Job Type:
Full-Time
Permanent
Occupation:
Training and Development Specialists
Career Level / Education:
Bachelor's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
5
apply
Detailed Job Information
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