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Service Desk Analyst

Phoenix Technology Partners, LLC
Located in Ohio
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Job Details Seeking customer service oriented Service Desk Specialist to ...
Details
Summary
About the job:
provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback and see problems...
Location:
Located in Ohio
Job Type:
Full-Time
Contract
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Desktop Support

Phoenix Technology Partners, LLC
Wilmington, DE
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Job Details - Providing support to desktops, notebook systems, hardware, and ...
Details
Summary
About the job:
customer related services. - Providing assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Outlook, Remote Desktop Services, VPN, and other applications as deemed necessary - Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware; also scanning computers for viruses - Troubleshooting and resolving problems involving hardware, systems software, and...
Location:
Wilmington, DE
Job Type:
Part-Time
Full-Time
Contract
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information
1

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Industry: Information
Career/Education Level: Associate degree
Company Name: Phoenix Technology Partners, LLC
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