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Business Analyst

Shark Analytics LLC
Dublin, OH
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288442166 Engage with stakeholders to gather and document requirements for ...
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the Genesys contact center solution. Analyze current contact center processes and identify optimization opportunities. Collaborate with technical teams to design and implement solutions aligned with business needs and Genesys platform capabilities. Oversee Genesys system configuration, ensuring alignment with company requirements. Coordinate integration with other systems and manage customization of features and workflows. Develop project plans, execute test plans, and manage changes in project scope and timelines....
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Software Developer

Shark Analytics LLC
Dublin, OH
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288442217 Develop, create, and modify general computer applications software ...
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or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. Building models using Python packages like Pandas, Numpy, Matplotlib and ML toolkits like Scikit-Learn and TensorFlow. Developing APIs for ML training, ML testing and ML Inferencing. Building visualizations using Tableau and Power BI to help track KPIs to support both executional users and leadership stakeholders. Using SQL to take...
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Workplace Documents
N/A
apply
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