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(Internal Only Posting) Contact Center Internal Bilingual Quality Analyst

VXI Global Solutions, LLC.
Tucson, AZ
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Internal Only Posting - Close Date: Friday, 05/03 Internal Bilingual Quality ...
Details
Summary
About the job:
Analyst The Contact Center Internal Quality Analyst (QA) is resonsible for monitoring and assessing call center customer service calls for quality, efficiency, and performance. The QA will monitor inbound/outbound calls and assess associate's demeanor, technical accuracy, customer service/sales performance, conformity to company policy and procedures. Job Functions Experience in quality assurance for phone-based programs. Excellent written and verbal communication skills; Client Services skills and experience running...
Location:
Tucson, AZ
Job Type:
Full-Time
Permanent
Occupation:
Business Operations Specialists, All Other
Career Level / Education:
High school diploma or equivalent
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
apply
Detailed Job Information

(Internal Only) Workforce Real Time Analyst- Posting Close Date: April 26th

VXI Global Solutions, LLC.
Tucson, AZ
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Internal Only Posting: Posting Close Date: 04/26/2024 Workforce Real Time ...
Details
Summary
About the job:
Analyst- RTA OVERVIEW The position is responsible for monitoring real-time call volume and staffing to be able to proactively take measures to right-staff the contact center. PRIMARY RESPONSIBILITIES · Perform real-time monitoring and schedule adherence tracking during the program’s hours of operations. · Verify communication of all information relevant to staffing · Update employee and team data maintained in the workforce management software · Assist Operations with any schedule or staffing information requirement. ·...
Location:
Tucson, AZ
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

(Internal Only) Workforce Real Time Analyst- Posting Close Date: April 26th

VXI Global Solutions, LLC.
Atlanta, GA
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Internal Only Posting: Posting Close Date: 04/26/2024 Workforce Real Time ...
Details
Summary
About the job:
Analyst- RTA OVERVIEW The position is responsible for monitoring real-time call volume and staffing to be able to proactively take measures to right-staff the contact center. PRIMARY RESPONSIBILITIES · Perform real-time monitoring and schedule adherence tracking during the program’s hours of operations. · Verify communication of all information relevant to staffing · Update employee and team data maintained in the workforce management software · Assist Operations with any schedule or staffing information requirement. ·...
Location:
Atlanta, GA
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information
1

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Industry: Professional, Scientific, and Technical Services
Company Name: VXI Global Solutions
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