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ODW LTS, LLC.

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Senior Onboarding/Implementations Manager


About the Job

OMJ Job Number/Reference Code: 3527981

Desired Skills/Duties: Job Description for: Senior Onboarding/Implementation Manager Summary/Objective The Senior Onboarding/Implementation Manager position is responsible for onboarding strategic new accounts. The position will be the primary contact for the client and will be the intermediary between sales, solutions, pricing, IT, operations, support, and accounting to support the client s implementation onto our systems, process and transportation management program. In time, it is the expectation that once the accounts is fully on boarded, the senior onboarding/implementation manager move on to onboarding other accounts. Duties Primary contact for all levels of communication with new clients during post-sale onboarding process. Utilize project management skills to identify process improvement initiatives, defects, contract issues, pricing issues, IT issues Primary liaison to ensure compliance and progress for all functional groups (ops, sales, account management, IT, accounting) Create and maintain project plans and other documentation to assist clients with onboarding Work closely with Account Management Team during onboarding and culminating in a successful handoff when the implementation has been completed Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating weekly meetings Openly communicate client s satisfaction; identifying and mitigating risk . Deploy established implementation methodologies for a wide range of clients varying in size and markets. Help recognize inefficiencies and leverage industry best practices to rapidly improve implementation efficiency and quality. Work to mitigate client risks and internal risks through comprehensive understanding of all downstream impacts of project components and through creative problem solving when necessary. Skills and Specifications Driven, enthusiastic and highly motivated Ability to process sort and sift through large amounts of data quickly Strong communication skills Ability to work in a team environment Ability to prioritize, multi-task and manage time effectively Working knowledge of Microsoft Office o Advanced Excel skills required o Advanced Access skills preferred Project management Must be willing to learn new skills and technology Must be able to work unsupervised Must have good interpersonal skills for dealing with internal customers Attention to detail Education and Experience Bachelor s Degree (mandatory) Educational background/coursework in Statistics (highly preferred) 7 + Years Experience with logistics, customer management, onboarding, IT solutions Physical Demands While performing the duties of this job, the employee is required to talk or hear. The employee frequently is required to stand, sit, walk, use hands to finger, handle or feel as well as reach with hands and arms. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. Travel Position is primarily at the Hamilton, OH office location. However, the customer onboarding process may require that you be on site at their facility or facilities for some or potentially the entire onboarding process. This will be dictated by each customer onboarding and is not able to be predicted. Other Information Full time position 45-hour work week (Monday Friday only) Health, dental and supplementary insurance available after 60-day probationary period 401K enrollment with company match. Available after one year anniversary Salary Exempt Status Commercial Lease Services, Ltd serves as PEO

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