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Apex Systems Inc.

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Collections Representative 805370


About the Job

OMJ Job Number/Reference Code: 3546842

Desired Skills/Duties: Apex Systems, one of the nation's largest staffing firms, is seeking Collections Representatives to support one of our top financial clients in Hamilton, OH! These are direct-hire, permanent opportunities with competitive pay and benefits from Day One! Our client is looking for motivated, customer-service oriented individuals. No previous call center experience is required. Interviews are happening weekly and training classes are starting in February! Please see the details below. If interested, please send your resume and best method of contact to Jessica at jgwaltney@apexsystems.com Company Overview: Our company moves, lends, invests and protects money for customers and clients worldwide. We work with our customers to implement a solution instead of just collecting a payment. We offer our colleagues excellent training, development and leadership, plus the technology and digital skills to provide outstanding customer service. We value their passion, support them to do the right thing, and aim to motivate them to do more, and go further for the customer, than ever before. Key Accountabilities and Skills required: Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently. Listen actively and establish rapport Quickly understand and analyse customer needs Use computer software application to properly service customers accounts Adhere to compliance regulations and security policies Consistently meet performance standards set by department Assist customers with finding a solution for repaying their late account Decision making and problem solving: Receives significant guidance from policy and procedure. Can exercise some judgment in carrying out routine assignments with guidelines. Receives specific instructions on unusual situations or matters that depart from established procedures Your Skills and Qualifications will include: High School Diploma or equivalent Preferred Qualifications: Banking or credit card experiences a strong plus Strong PC and internet skills Very good organization and work prioritization skills Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice) Extremely customer-focused; positive, professional attitude Pays strict attention to detail, understands importance of accuracy and responsiveness Experience in customer service EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. VEVRAA Federal Contractor We Request Priority Protected Veteran and Disabled Referrals for all of our locations

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