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Fastenal

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Solutions Support Team


About the Job

OMJ Job Number/Reference Code: 3565226

Desired Skills/Duties: Position Details - Solutions Support Team Job ID 309482 Title Solutions Support Team Type Part-Time Location West Chester, OH 45069 Departments Operations Date Published January 31, 2018 End Date 02-14-2018 11:59 PM CT Job Description Solutions Support Team 8918 Beckett Rd., West Chester, OH 45069 Part-Time Shift(s): Sat and Sunday between 5am - 6pm OVERVIEW: Working as Part-Time Solutions Support Team, - LVL1, you will be responsible for working closely with our branches and their FAST (Fastenal Automated Supply Technology) Solutions vending agreement. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Answering and handling multiple phone calls daily o Troubleshooting technical issues with our vending machines o Creating and logging service tickets o Responding to customer concerns while providing exceptional customer service REQUIRED POSITION QUALIFICATIONS The following skills and qualifications are required for this position: o Excellent written and oral communication skills o Proficient using Microsoft Office Suite o Highly motivated, self-directed, and customer service oriented o Possess strong problem solving, deductive reasoning, and decision making skills o Demonstrate strong organization, planning, and prioritizing abilities o Ability to learn and perform multiple tasks in a fast paced environment o Ability to work independently as well as in a team environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY). ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to over 2,900 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. Please respond by 02-14-2018 11:59 PM CT. Equal Opportunity Employer Minorities/Females/Veterans/Disabled/Sexual Orientation/Gender Identity

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