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Central Garden & Pet

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Field Sales Support


About the Job

OMJ Job Number/Reference Code: 3567239

Desired Skills/Duties: Central Garden & Pet Company (NASDAQ:CENT and CENTA), is a leading innovator, marketer and producer of quality branded products for the pet, lawn and garden supplies markets. Our Pet Distribution segment is seeking a Customer Service Representative to join our team in our Fairfield, OH office. This position will provide administrative support to the entire sales/merchandising team and work closely with both internal personnel and customers. The Customer Service Representative reports to the Field Development Manager. We are proud to have a brand new temperature controlled facility and be able to offer employee discounts on pet products. We also offer day shift hours with minimal need for overtime work. Employees are eligible for medical, dental, vision, and life insurance benefits effective the first month after just 30 days and a 401(k) plan with a matching contribution after just 90 days of employment. We have weekly recognition for meeting our site s goals and we are conveniently located to restaurants. Please see our web site for additional company information www.central.com KEY RESPONSIBILITIES Support sales/merchandising personnel/delivery personnel in all facets of service. Monitor and track daily customer orders insuring accuracy, timeliness of order completion. Manage invoices and credits on a daily basis. Manage RGA (Return Goods Authorization) process. Schedule/track freight pickups for returns. Manage supply order requests from field merchandisers. Handle large volume of inbound calls & emails requesting information on product availability, shipments, and/or general service questions. Send daily tracking information for 3rd party shipments. Enter Prelude credit adjustments and occasional bill only orders. IDEAL CANDIDATE ATTRIBUTES High School Diploma or GED equivalent. One-year previous customer service or call center experience, especially in a retail environment. Must be detail oriented with exceptional organizational skills. Ability to adapt quickly to change. Strong interpersonal and communication skills a must. Must be able to solve problems and handle complex customer issues. Must be detail oriented and able to manage multiple tasks at one time. Must have experience with MS Excel, Word and Outlook, knowledge of Prelude is a plus but not required. Ability to work independently without supervision and as part of a team. Must display professionalism, reliability. Excellent spelling, grammar, phone skills required. A demonstrated ability to work well in a cooperative, collaborative team environment. General Office duties, extensive client interaction, client follow up, and a positive attitude. Ability to work in a constant state of alertness and safe manner. Conform with and abide by all regulations, policies, work procedures, and instructions. WORKING CONDITIONS Primarily office environment, working in a sedentary position with frequent use of PC and phone. #CB #LI-CM1 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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