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Harbor Freight Tools

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Sr. Associate Sales


About the Job

OMJ Job Number/Reference Code: 3632260

Desired Skills/Duties: Sr. Associate Sales 11711 PRINCETON PIKE, UNIT 211 CINCINNATI Operational Execution Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility Mentor and model adherence to Standard Operating Procedures Lead timely and accurate completion of workload Ensure compliance to company policies and procedures Talent Optimization Model job proficiency and expected behaviors Contribute to a team-driven atmosphere Customer Experience Provide and model a helpful customer experience Ensure items are in-stock Ensure items are priced right Maintain a safe, clean, and organized retail store Success Drivers Action Oriented Is action oriented and full of energy Enjoys working hard Shows initiative Flexible Learns quickly when facing new problems Adapts to and supports change Enjoys the challenge of unfamiliar tasks Composure Is calm and professional under pressure Does not become defensive or irritated Functional / Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment Solid judgment and decision making skills Customer Focus Acts with internal and external customers in mind Understands how operational execution directly affects the customer experience Establishes and maintains effective relationships with customers and associates through respectful and effective communication Shared Duties Profit Maximization Adherence to Injury Illness Prevention Program Participate in execution of special event playbooks Participate in execution of Physical Inventory Standard Operating Procedure Talent Optimization Commitment to continued learning and self-development Drive and support teamwork Respond to questions and provide information to associates as needed Operational Execution Daily Download and Communication Center review Act as witness for till, safe, and deposit counts Execution of: Planograms/Display Planner Pricing Execution of the Merchandise Management process: Floor First Receiving Replenishment Recalibration Cycle Counts Complete forklift certification and operate as needed Customer Experience Meet Customer Experience expectations Friendly Available Quick Model and participate in: Name Collection Extended Service Plan Program Inside Track Club Program Efficient processing of transactions Execution of daily cleaning checklist Execution of store and stockroom recovery standards Position-Specific Duties - Sales All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned. Requirements Experience Minimum of one year experience in retail or Customer Service Education High School graduate/Equivalent preferred Physical Requirements Ability to communicate with customers and associates in person and via e-mail and telephone Ability to intermittently lift, push and/or pull up to 50 pounds Requires standing and moving for an entire shift Ability to lift, bend, kneel, climb, crawl and/or twist Ability to safely climb up and down a ladder Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job

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