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Miami University

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STUDENT SERVICES TECHNICIAN


About the Job

OMJ Job Number/Reference Code: 3666652

Desired Skills/Duties: Job Description Summary: Job ID:5945 Classified - SATSS FT (Hourly) Performs a variety of moderately complex clerical and administrative tasks requiring some independent judgment related to ensuring the successful completion of daily operation of the Regional Admission Office. Duties/Physical Demands: Specific Duties Admission Duties: Processes incoming information and documents related to domestic and international student admission applications;. Enters information into Banner Module . Scans applications into Banner Module . Provides customer service to inquiries via phone, in person, and direct mail communication. Serves as informational resource for staff. Provides administrative support to office staff. Assists in on-campus recruitment activities. Some evening hours are required. Other duties as assigned. Essential Functions Maintains complete, accurate, and up-to-date files and computer databases on students. Serves as informational resource for students and parents; investigates and resolves problems and difficulties regarding admission, registration and financial assistance. Interprets policies and procedures. Assist students and parents in various routine and non-routine activities regarding admissions, registration, and financial assistance. Performs a variety of intermediate to complex administrative tasks which may include process admission applications, credentials, and decisions; registration, course evaluation, classroom scheduling and evaluate transfer coursework; process student loan applications, monitoring loan progress, and process scholarship application. Monitors and reviews projects; ensures all necessary changes are made. Gathers and analyzes statistical information regarding admission, registrar and student financial assistance's programs and activities; produces reports. Performs a variety of administrative tasks including answering phones, typing, coordinating bulk mailings, ordering supplies and copying. Knowledge, Skills, Abilities, and Worker Characteristics Knowledge of unit's operations, policies, and procedures Knowledge of computers and office applications Knowledge of related state and federal laws, e.g. FERPA Oral and written communication skills Ability to work with people with diverse backgrounds May require supervisory, clerical and/or research skills Working Conditions Periodic assignments given which entail dealing with modestly unpleasant physical conditions such as near continuous use of computer Minimum Qualifications: Requires twelve months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience. OEEO Statement: The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.

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