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Worldpay (Vantiv)

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Associate Dispute Specialist

About the Job

OMJ Job Number/Reference Code: 3669116

Desired Skills/Duties: The Company Vantiv, now Worldpay is making payments smarter, faster and easier for all our partners, as well as the consumers they serve. From the largest retailers in the U.S. to the coffee shop down the street, we are leading the transformation in payments through chip-enabled cards, mobile wallets, eCommerce, and payment solutions for businesses of all sizes. The role Associate Dispute Specialist Location Symmes Township, OH Responsibilities: Supports the telephone hotline, directing calls or written inquiries to appropriate personnel. Answer non-technical questions regarding company products. Maintains log of incoming calls. Acquires job skills and learns company policies and procedures to complete tasks. Performs basic chargeback processing with an understanding of association rules and timeframes as well as a basic understanding of Reg E & Z. Ensures customers receive the highest quality of service and support. Researches documents and communicates recurring technical issues. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Provides escalated levels of support based on complexity of issues. Refers problems of an unusual, unsolvable nature to technical support engineers. Qualifications: Typically requires less than 1 year of related experience. Excellent communication skills: written and verbal, basic phone center soft skills. Basic system skills and process flow knowledge including basic bookkeeping skills, 10 key by touch, and 20 wpm typing. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation. Get hired! Apply now! Direct Contact

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