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Thyssenkrupp Bilstein of America Inc

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Customer Quality Engineer

About the Job

OMJ Job Number/Reference Code: 3698852

Desired Skills/Duties: Your responsibilities Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same. Interacts with customers to drive improvement activities and ensures product and processes meet or exceed customer expectations. Leads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implemented. Manage Sort activities associated with customer complaints. Lead Quality activities associated with Launch of new programs. Responsible for PPAP package submission to the customer and associated quality deliverables. Implement Safe Launch plans to prevent internal or customer complaints Monitor and Manage Customer web portals for customer complaint management and change management. Promote Quality excellence in Cross Functional Teams. Holds quality investigations and researches resolutions for quality issues and eliminating problems from recurring. Supports Engineering for qualification of new parts, processes and/or equipment through collection and data analysis. Performs internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goal. Participates in the analysis and disposition of non-conforming product as required Interfaces with customers to resolve quality issues and facilitates Advance Product Quality Planning (APQP) and development of work instructions for customer-specific requirements. Provides training and support to employees on all quality concerns, customer complaints and application of quality methodologies. Ensures compliance and safety of all activities within the organization standards and policies. Performs all other duties and responsibilities as assigned. Your profile Proven experience in customer interface role and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc) Demonstrated ability to investigate quality problems and to apply sound technical judgement to develop potential solutions. Familiarity with ISO 9001 or IATF16949 standards. Demonstrated knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, etc.) Demonstrated knowledge of manufacturing processes and assembly plant processes, procedures, tooling, and equipment. Exposure of Advanced Product Quality Planning (APQP) VEVRAA Federal Contractor Request Priority Protected Veteran Referrals EOE -Veteran /Disabled/Minority/AA/F/M/SO

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