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Miami University

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Customer Services Specialist Hamilton


About the Job

OMJ Job Number/Reference Code: 3722440

Desired Skills/Duties: Perform a variety of administrative and customer service duties related to overseeing the operations of a retail unit. Duties/Physical Demands: Oversee activities of retail unit; enforce rules and regulations; ensure facility is stocked and ready for operations. Supervise staff; assign tasks and establish work schedules; monitor and evaluate staff; interview and hire staff. Oversee financial operations; reconcile daily deposits; ensure deposit and financial reports are accurate. Maintain stock levels; order products from vendors; resolve billing problems. Oversee maintenance of unit; report needed repairs to Physical Facilities. Reprogram cash register regarding prices and UPCs as needed. Gather and analyze information regarding activities; produce reports. Working Conditions Physical effort usually requires considerable walking and standing, and may require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations. Minimum Qualifications: Requires nine months of training beyond high school in Business Administration and three years of related retail experience, or an equivalent combination of education and experience. Knowledge of retail operations; knowledge of computer and office applications; supervisory skills; knowledge of cash handling procedures. OEEO Statement: The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.

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