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WorldPay

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Associate Disputes Specialist


About the Job

OMJ Job Number/Reference Code: 3759580

Desired Skills/Duties: The Company Worldpay is a global leader in payments processing technology & solutions for business customers. We operate reliable & secure proprietary technology platforms, enabling companies to accept a vast array of payment types, across multiple channels, anywhere in the world. No matter what your business, we make payments simple. Associate Disputes Specialist Location V Symmes Township, OH 45249 Responsibilities: Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Escalates inquiry to product support, billing, sales or return/repair based on complexity and nature of customer issue. Logs calls and updates customer account records. h Takes initial customer calls and answers general questions regarding company products and services. h Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. h Documents customer concerns and forwards complaint trends to appropriate departments. Qualifications: Typically requires less than 1 year of related experience. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation. We offer: Competitive wage Insurance coverage starts on the 31st day of employment 401K Company match: 100% on the first 5% deferred 17 days paid time off 10 Holidays 3 Floating Holidays Get hired! Apply now! https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalSSCS&c=1040145 Direct contract: Fernando Roca Email: Fernando.Roca@worldpay.com

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