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Operations Analyst

About the Job

OMJ Job Number/Reference Code: 3759592

Desired Skills/Duties: Location(s) Cincinnati,Ohio Shift First Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level. The Opportunity As Worldpay grows, we want to provide every single one of our clients and potential customers with the service and support they have come to expect. Having a team of individuals to answer calls, provide information and direct inquiries to the right place is essential to delivering the highest standard of customer experience--it's part of how we turn our customers into advocates of Worldpay. The Operations Analyst delivers not only customer service, but also plays a vital role in assisting and guiding our company's technical development. By communicating the needs and demands of our customers to our development teams, he/she has a hand in how our company evolves to meet those requirements. A World of Opportunity We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today. The Day-to-Day Responsibilities: Works closely with customers to identify user's business requirements. Interprets business needs and translates them into system requirements. Writes business specifications and forwards to technical staff for system development. Acts as the conduit between a user group and an IT development team. Learns technical specifications and limitations to best communicate ideas between customer and technical development teams. Develops professional expertise in the field while applying company policies and procedures to resolve issues. Builds productive internal/external working relationships. Qualifications: A Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

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