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MERCY HEALTH

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Dispatcher Communication Center Mercy ..


About the Job

OMJ Job Number/Reference Code: 3807360

Desired Skills/Duties: Thank you for considering a career at Mercy Health! This is what we were meant to do - Together! Summary: Receives requests for transport and coordinates available resources for multiple service lines including, but not limited to, emergency and non-emergency requests for service. Essential Duties and Responsibilities: Supports activities, documentation and monitoring of all assignments. Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency requests for service. Maintains radio contact with mobile/field units to monitor response, progress and any needed support. Maintains communication with assigned units. Determine nature and location of emergency; prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure. Records and maintains records of assigned units as to information including but not limited to, time, location, units dispatched and their time of arrival. Maintain recordkeeping of all resource activity on hard copy or computer data entry. Assist and coordinate responding resources to requests for service. Provide excellent customer service for calling parties. This may also include pre-arrival instructions to assist the patient. Coordinate transport arrangements between requesting parties and the agency. This includes providing update information between the requesting party and assigned resources. Operation of a multi-line telephone and multi-channel radio system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate. Evaluate deployment plans and resource performance to best meet unit resource allocation to customer demand. Maintains confidentiality and actively supports patient/family rights. Serves as a patient advocate. Practices CHP Core Values EXCELLENCE, HUMAN DIGNITY, JUSTICE, MERCY, SACREDNESS OF LIFE and SERVICE. Performs other duties as assigned. Education: Minimum qualifications include High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Successful completion of on the job training and on-line competency as well as Emergency Tele communicator (ETC) certification and competency. Preferred qualifications would be one to three years related experience and/or training in a dispatch center, radio c VEVRAA Federal Contractor Request Priority Protected Veteran Referrals Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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