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Adecco Office & Industrial Staffing

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Cusomer Service Accounts Representative

About the Job

OMJ Job Number/Reference Code: 3855989

Desired Skills/Duties: Adecco is searching for a Customer Service Accounts Representative for the Springdale, Ohio area. This is a temp-to-hire position for the right candidate. Previous experience as a customer service rep is preferred. Our client manufactures and sells hardware. One of their main distribution centers is here in Springdale, Ohio. This position is primarily responsible for providing customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. This position is also responsible to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Call Center work load: Inbound Calls 90% Out bound calls 10% Computer Skills: Basic Windows AS-400 Schedule: Monday through Friday, 8:30 am to 5 pm Pay: $13.00 per hour, Temp-To-Hire Basic Requirements: Previous experience as a CSR is preferred but Sales or Retail is acceptable Must be able to type accurately and quickly Speak in a clear and pleasant voice Advanced Requirements: Write orders and quotes for customers Assist customers and outside sales representatives with all product specifications Research products for customers to solve issues or enhance his/her product Assist customers in the showroom on product specs and hardware choices Cleans and restocks the showroom daily Performs daily cycle counts as assigned Perform other assigned tasks when required Responsibilities: Up-sell new or additional inside counter sales Assists outside sales representatives with customer orders/quotes Answers phone calls from customers placing orders Assists customers in showroom with order placement Writes orders/quotes for customers for daily deliveries Research products for customers to solve issues in the field for projects Initiate outgoing calls, e-mails, and faxes to increase sales Perform a wide variety of daily work activities including filing

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