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Workforce Scheduling Analyst
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**Overview** Provides outstanding service to internal customers (Agents, Supervisors, Managers, Senior Managers, Vice President, etc.). Responds to inquiries and special requests in a timely manner, ensuring maximized call center efficiency and...
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From Canon Solutions America, Inc.
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Date
2020-02-10
Company
Canon Solutions America, Inc.
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Location
Schaumburg, IL
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About the job:
**Overview** Provides outstanding service to internal customers (Agents, Supervisors, Managers, Senior Managers, Vice President, etc.). Responds to inquiries and special requests in a timely manner, ensuring maximized call center efficiency and effectiveness. Provides multi-level support to management in multiple service centers, including scheduling, forecasting, reporting, and analysis. **Responsibilities** - Monitors real-time queue and adherence reports to ensure service level and response time objectives are met. - Analyzes peaks in call volume, evaluates and responds to fluctuations. -...
Location:
Schaumburg, IL
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Salary:
Upper Middle Income Jobs ($50K-$79K)
Career Level/Education:
Associate's degree
Certifications/Licenses:
Society of Workforce Planning Professionals
Preferred WorkKeys®
Applied Math
4
Graphic Literacy
4
Workplace Documents
4

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145975 jobs as of 3/29/2020
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