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Computer Analyst II
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Provide Tier 1 troubleshooting support for incoming calls and email for designated shift on 24/7 service desk: Contiguous United States (CONUS), Pacific Air Forces (PACAF) and United States Air Forces in Europe (USAFE). Areas of responsibility...
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From Exeter Government Services
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Date
2020-01-16
Company
Exeter Government Services
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Location
San Antonio, TX
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About the job:
Provide Tier 1 troubleshooting support for incoming calls and email for designated shift on 24/7 service desk: Contiguous United States (CONUS), Pacific Air Forces (PACAF) and United States Air Forces in Europe (USAFE). Areas of responsibility include creating trouble tickets for phone and email incident, problem, or request reported by customer. Create, reset, and unlock user accounts/passwords for assigned applications. Triage customer concerns. Redirect appropriate calls. Escalate appropriate trouble tickets to Tier II technical support. Required: Prior experience as a Help Desk Analyst....
Location:
San Antonio, TX
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Salary:
Upper Middle Income Jobs ($50K-$79K)
Career Level/Education:
Associate's degree
Certifications/Licenses:
Secret Clearance
Preferred WorkKeys®
Applied Math
4
Graphic Literacy
4
Workplace Documents
4

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154749 jobs as of 1/19/2020
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Jobs 1 To 1 of 1 Page 1 of 1 Page [1]

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