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Technical Call Center Manager (IVR)
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Technical Call Center Manager - Interactive Voice Response (IVR) SCOPE OF THE PROJECT: THE DEPARTMENT OF ADMINISTRATION IS SEEKING AN TECHNICAL CALL CENTER MANAGER WITH IVR EXPERIENCE. THE INTERACTIVE VOICE RESPONSE (IVR) MANAGER WILL PLAN, DESIGN,...
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Date
2020-04-28
Company
Omega Solutions Inc
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Location
Columbia, SC
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About the job:
Technical Call Center Manager - Interactive Voice Response (IVR) SCOPE OF THE PROJECT: THE DEPARTMENT OF ADMINISTRATION IS SEEKING AN TECHNICAL CALL CENTER MANAGER WITH IVR EXPERIENCE. THE INTERACTIVE VOICE RESPONSE (IVR) MANAGER WILL PLAN, DESIGN, TRACK, AND MODIFY IVR-ENABLED TELECOMMUNICATIONS SYSTEMS TO MEET THE NEEDS OF AGENCY. IN ADDITION TO MANAGING THE IVR, THE TECHNICAL CALL CENTER MANAGER WILL OVERSEE THE CALL CENTER TECHNICAL FUNCTIONS AND REPORTING. DAILY DUTIES / RESPONSIBILITIES: THIS ROLE WILL INCLUDE, BUT IS NOT LIMITED TO: • ASSISTING OTHER MANAGEMENT TEAM MEMBERS IN...
Location:
Columbia, SC
Job Type:
Full-Time
Contract
Occupation:
Computer User Support Specialists
Salary:
Middle Income Jobs ($30K-$49K)
Career Level/Education:
Associate's degree
Certifications/Licenses:
N/A
Preferred WorkKeys®
Applied Math
4
Graphic Literacy
4
Workplace Documents
4

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120523 jobs as of 5/31/2020
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