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57508679 229489457 The Call Center Triage Supervisor is responsible for the ...
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administrative HR components, clinical supervision, and quality oversight of the Triage Consultants. This includes ensuring all necessary paperwork for employment is complete, attend/take all necessary training, have reliable internet, meet attendance (assigned shift) and performance standards, provide clinical consultation, conduct quality audits, and performance reviews. Supervisor(s) will work with the Triage Consultants to provide clinical consultation, duty to warn and mandated reporting, ensure shift attendance,...
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Workkeys
Applied Math
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Graphic Literacy
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57508678 229489399 The WHCSR will receive inbound calls and initiate ...
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outbound calls to gather pertinent information or to provide information to customers. The Work from Home Customer Support Representative (WHCSR) I must be thorough, accurate, timely, and professional when handling customer calls. Job Duties: Manage prioritized tasks in a time-sensitive environment. Answer phones and research inquiries concerning benefits, enrollment. Research and documents/updates databases such as network-to-network changes, CRM documentation. Provide information to internal and external customers....
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Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
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57308437 229205765 The Triage Consultant I (TC I) will provide assistance, ...
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services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. The TC I demonstrates an ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. The Triage Consultant I will maintain the highest degree of sensitivity, compassion, and respect for service members and their families. Job Duties: Conduct comprehensive...
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Workkeys
Applied Math
N/A
Graphic Literacy
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Workplace Documents
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45023223_2 227864001 The State COVID-19 Customer Service Representative ...
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Coordinator (CSRC) is responsible for answering incoming calls from individuals seeking COVID-19 information in their local area. The CSRC will provide non-clinical guidance to include COVID-19 general information including testing locations, assist in test scheduling, and identifying and resolving potential scheduling conflicts by accurately documenting demographic and appointment related data and escalating issues to supervisors. Job Duties: Utilize standard technology such as a telephone and computer, with dual...
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Workkeys
Applied Math
N/A
Graphic Literacy
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Workplace Documents
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45023037_2 227863974 Remote Customer Service Representative-Future ...
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Opportunities Bring your high volume customer service experience to a dynamic team. Pearl Interactive Network, Inc. is seeking Remote Customer Service Representatives to support our business partners throughout the United States. As a Remote Customer Service Representative, you will be responsible for handling calls, responding to emails or chat from customers. You will manage inquires and questions, handle complaints, troubleshoot problems and provide information in a courteous and professional manner. Specific client and...
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Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
45023302_2 227864046 The Customer Service Supervisor is Responsible for the ...
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overall performance, productivity, development, and guidance for assigned staff. Assisting in day-to-day operations management of the contact center to ensure the Customer Service Department objectives are fulfilled per the various contact requirements. Providing first level supervision and leadership to Remote Call Center Support Representatives who are responsible for answering incoming calls from individuals who need support in seeking COVID-19 related information. The Call Center Supervisor will ensure the goal of...
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Certifications / Licenses:
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
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Location: Columbus, OH
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Company Name: Pearl Interactive Network, Inc.
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