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Service Desk Analyst

TEKsystems
Minneapolis, MN
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DescriptionThis desk is a level 1 to 1.5. They resolve about 60-65% of their ...
Details
Summary
About the job:
calls on the first call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.SkillsHelp desk, Support, Help desk support, Service desk, servicenow, Troubleshooting, Customer service, Ticketing system, Technical support, Windows 10, Office 365Top Skills DetailsHelp...
Location:
Minneapolis, MN
Job Type:
Full-Time
Temporary
Occupation:
Computer User Support Specialists
Career Level / Education:
Some college, no degree
Salary:
High Income Jobs ($80K-$99K)
From:
Certifications / Licenses:
N/A
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
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Detailed Job Information
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